Everything customers ask before ordering.
Can't find an answer? Reach out — we usually reply within 1 business day.
How long does shipping take?
Orders are processed within 2–4 business days. Standard delivery typically takes 8–15 business days after shipment, depending on destination and carrier. Tracking information is provided once your order ships.
Do these shoes run true to size?
Fit can vary slightly by style. Each product page includes a fit note and size guide. If you are between sizes, consider sizing up for a more relaxed fit.
What if I am between sizes?
Measure your foot from heel to longest toe and compare it with our size guide. If you are between sizes, consider sizing up for a more relaxed fit.
Are wide options available?
Some styles may be available in standard and wide options. Please check the product page for available width selections before adding to cart.
Can I return them if they do not fit?
Yes — we accept returns within 15 days of delivery on unworn items in original condition. Please try shoes on indoors and contact us before sending anything back.
Will I receive tracking?
Yes. Tracking information is emailed once your order ships. Tracking may take 24–72 hours to update.
Are these medical orthopedic shoes?
These are comfort-focused everyday shoes designed for cushioning and a supportive feel. They are not medical devices and are not intended to diagnose, treat, or cure any condition.